baji9 Privacy Policy — Your Data, Your Rights

This Privacy Policy explains how baji9 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the baji9 online gaming platform at baji9.asia. By creating an account or using any part of the baji9 platform, you confirm that you have read and understood this Privacy Policy.

baji9 is committed to handling your personal data responsibly and transparently. We collect only what we need, we use it only for the purposes described in this policy, and we never sell it to anyone. This policy applies to all players regardless of whether they access baji9 via desktop browser, mobile browser, or the baji9 Android app.

If you have any questions about how baji9 handles your data, or if you want to exercise any of your data rights, you can contact the baji9 support team at any time via live chat or by email at [email protected]. We will always respond to data-related enquiries promptly and clearly.

baji9 collects personal data in three ways: data you provide directly when registering or using the platform, data generated automatically by your use of the platform, and data received from third-party service providers such as payment processors and identity verification services.

Data you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Phone number (used for account login and support communication)
• Payment method details — bKash number, Nagad number, Rocket number, or bank account details
• Identity documents submitted during KYC verification (e.g. National ID, passport)
• Any information you provide when contacting baji9 support

Data collected automatically:

• Device information — device type, operating system, browser type and version
• IP address and approximate geographic location
• Session data — login times, session duration, pages visited within the platform
• Gameplay activity — games played, bet amounts, win/loss history
• Transaction history — deposit and withdrawal records
• Cookie and local storage data (see Section 5 for full details)

Data received from third parties:

• Payment confirmation data from bKash, Nagad, Rocket, and bank transfer processors
• Identity verification results from KYC service providers
• Fraud and risk signals from payment security providers

baji9 uses your personal data for the following purposes. We only process your data where we have a legitimate reason to do so — either because it is necessary to operate your account, because we are required to by law, or because you have given us your consent.

baji9 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If an automated system flags your account for investigation, a member of the baji9 compliance team will review the case before any action is taken.

baji9 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Full stop. The only circumstances under which baji9 shares your data with external parties are described below.

• Payment Processors: bKash, Nagad, Rocket, and bank transfer providers receive the minimum data necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and are bound by financial data protection regulations.
• Identity Verification Providers: When KYC verification is required, your identity documents and personal details are shared with our verification partner solely for the purpose of confirming your identity. Verification data is not retained by the provider beyond the verification process.
• Fraud & Security Providers: Device data and transaction patterns may be shared with fraud prevention services to protect the platform and all players from financial crime. This sharing is in the legitimate interest of all baji9 players.
• Regulatory Authorities: baji9 may be required by law to disclose certain player data to regulatory or law enforcement authorities. We will only do so when legally compelled and will disclose the minimum data required.
• Game Providers: Live casino providers such as Evolution, WM Live, and Ezugi may receive a session token and your account identifier to authenticate your game session. They do not receive your full personal profile.

baji9 uses cookies and similar local storage technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device by your browser when you visit a website. baji9 uses the following types of cookies:

• Essential Cookies: These are required for the platform to function. They keep you logged in during your session, maintain your game state, and ensure secure communication between your device and the baji9 servers. You cannot opt out of essential cookies without losing access to the platform.
• Preference Cookies: These remember your settings — such as your preferred language and display preferences — so you do not have to set them every time you visit. These cookies can be disabled through your browser settings.
• Analytics Cookies: baji9 uses anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical issues occur. This data is aggregated and cannot be used to identify individual players.
• Security Cookies: These help baji9 detect and prevent fraudulent activity, including bot access and duplicate account creation. They are part of the platform's security infrastructure.

baji9 does not use third-party advertising cookies or tracking pixels. You will not be retargeted with baji9 advertisements on other websites based on your activity on the baji9 platform. You can manage or delete cookies at any time through your browser settings. Clearing cookies will log you out of your current session.

baji9 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the purpose for which the data was collected and by applicable legal and regulatory requirements.

• Account data (name, date of birth, phone number): Retained for the lifetime of your account plus five years after closure, in line with standard financial record-keeping requirements.
• Transaction records (deposits, withdrawals, bet history): Retained for seven years after the transaction date to comply with anti-money laundering regulations.
• KYC documents (identity documents): Retained for five years after account closure or the date of the last transaction, whichever is later.
• Support communications: Retained for two years after the last interaction, to allow for dispute resolution and quality review.
• Session and device data: Retained for 12 months from the date of collection, after which it is anonymised or deleted.

When data is no longer required and no legal retention obligation applies, baji9 deletes or anonymises it securely. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for platform analytics and improvement purposes.

baji9 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the baji9 platform
• Encrypted storage for sensitive data including payment details and identity documents
• Role-based access controls — only staff with a specific operational need can access player data
• Regular security audits and penetration testing of the baji9 platform infrastructure
• Automated monitoring for unusual access patterns or potential data breaches
• Staff training on data protection responsibilities and secure data handling procedures

Despite these measures, no online platform can guarantee absolute security. You also play a role in keeping your data safe — use a strong, unique password for your baji9 account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

In the event of a data breach that poses a risk to your personal data, baji9 will notify affected players without undue delay and will take immediate steps to contain the breach and prevent further exposure.

As a baji9 player, you have the following rights over your personal data. To exercise any of these rights, contact the baji9 support team via live chat or email at [email protected]. We will respond to all data rights requests within 30 days.

baji9 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the baji9 registration process, and additional KYC checks may be requested at any time to confirm a player's age.

If baji9 discovers that a player is under 18, the account will be closed immediately. Any deposited funds will be returned to the original payment method after verification, and all gameplay data associated with the account will be deleted. Winnings generated by an underage player will be voided.

If you believe a minor has registered an account at baji9, please contact the support team immediately at [email protected]. We take underage gambling extremely seriously and will act on all reports without delay.

baji9 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, baji9 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the baji9 platform after the publication of an updated Privacy Policy constitutes your acceptance of the changes.

We recommend checking this page periodically to stay informed about how baji9 protects your privacy. If you disagree with any changes to this policy, you have the right to close your account and request deletion of your data, subject to the retention periods described in Section 6.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how baji9 handles your personal data, please get in touch. The baji9 support team is available 24 hours a day, 7 days a week.

For related policies, see the Terms and Conditions and the Responsible Gaming page.